Moving Maggots Found in Luckin Coffee Drink! This Time, Three Vouchers as Compensation?!

What's Happening! Bugs Found Again in a Luckin Coffee Beverage! This Time They're Moving Maggots?!!

Recently, a netizen posted a video on social media claiming: "I found two moving maggots in a coffee beverage I bought from Luckin. By the time I discovered the insects, I had already drunk more than half of it." She then contacted the store, whose proposed remedy was three beverage vouchers — an offer the customer refused.

Once the incident went public, related hashtags such as #CustomerReportsMaggotsMovingInLuckinCoffee# and #StoreRespondsToMaggotsInLuckinCoffee# drew major attention from netizens.

According to multiple media outlets, the manager of the store in question stated: "We have reviewed the surveillance footage of coffee preparation, and there were no problems with operations or ingredient storage. The source of the insects remains unclear. We are communicating with the customer, and if she wishes to take the matter further, we will help her report it to the company's customer service."

Incident Details

The customer's own video roughly explains what happened. She first bought a cup of coffee from Luckin's Meteor Series, and the staff handed her a thin straw. After drinking more than half, she wanted to eat the small "meteor" toppings inside, but the straw couldn't suck them up, so she opened the lid. To her surprise, there were maggots inside — alive and moving, and more than one of them.

The screenshot below is the follow-up the reporting customer posted the next day.

She stated: "Throughout the entire negotiation, the owner never said sorry — not a single word of apology. It was always me, the consumer, initiating every conversation with the merchant..."

Public Reaction

Under the most popular related video, netizens reacted with a mix of shock and disbelief. Some commented: "I work part-time at Luckin, and it's extremely clean there. The hygiene standards are strict — they make you wash your hands until they're raw," "This shouldn't happen; Luckin's hygiene definitely beats the industry average," "It seems someone is out to target Luckin lately," and "I feel like the odds of insects ending up in the coffee are pretty low."

Others were puzzled: "Can you even spot maggots that small on surveillance footage?!" Some noted that "in this season, food spoils quickly if it isn't handled carefully, which attracts insects and maggots." Still another netizen shared a personal experience: "The first time I drank Luckin, I found insects too. The store also insisted their operations were fine, and in the end they offered me vouchers as compensation."

Previous Incidents

Worth noting: last September, Luckin was also exposed over maggots in its beverages — more than 10 insects in total! The store involved voluntarily closed for two weeks for disinfection and pest control.

Going back further still, last June Luckin trended on Weibo under the hashtag #WomanFindsInsectsInCoffeeCustomerServiceOffersVoucherCompensation#. In that case, the customer discovered insects in her drink, reported it to customer service, and was offered five beverage vouchers. Unhappy with the response, she filed a complaint through the 12315 hotline.

Industry Perspective

Luckin is hardly alone — the entire beverage industry has seen countless similar hygiene incidents. Whatever the outcome here, there's an old saying that still rings true: "Food safety and hygiene must always come first in the catering industry — only then can a company become a true winner."

Current Status

As for the incident at the top of this article: according to The Paper, the customer said that as of this morning she still had not received any further communication from Luckin's official team. When The Paper contacted the store, staff said: "Today we submitted the relevant evidence to the local market supervision bureau as requested. The matter is still under negotiation."

Conclusion

That's all for now — the follow-up to this incident awaits further response and handling. Have you ever run into a problem like this?

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